Effective Date: September 6, 2026
Overview
Our return policy generally allows eligible items to be returned within 30 days of delivery. To qualify for a return, the item must be unused, unopened where applicable, in resalable condition, and in its original packaging.
Before returning any product, customers must contact SupplyRuns at admin@supplyruns.com for return instructions and authorization. Do not return products directly to a manufacturer, distributor, supplier, or other address unless SupplyRuns specifically instructs you to do so.
Certain products may have different or more restrictive return terms because they are custom-made, special-order, clearance, food-contact packaging that has been opened or used, or fulfilled directly by a third-party supplier. Any product-specific return restrictions will be communicated when applicable.
A receipt, order number, or other proof of purchase may be required to process a return. Items damaged because of customer use, improper handling, or circumstances unrelated to SupplyRuns or the shipping carrier may not qualify for a refund.
Refunds
Once an authorized return is received and inspected, SupplyRuns will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error by SupplyRuns, a defective product, or damage during shipment. If only part of an order is returned, any refund will apply only to the eligible returned items and any applicable shipping adjustment.
Late or missing refunds
If you have not received an approved refund after the expected processing period, first check with your bank or card issuer. Payment providers may take several business days to post a refund. If the refund still does not appear after checking with your financial institution, contact SupplyRuns at admin@supplyruns.com.
Sale items
Sale and clearance items may be eligible for return unless the product listing states otherwise. Certain discounted, closeout, custom, special-order, or final-sale items may be non-returnable. Any such restriction will be stated when applicable.
Exchanges
If you receive an incorrect, defective, or damaged item, contact SupplyRuns at admin@supplyruns.com as soon as possible with your order number and a description of the issue. We may request photos or other information to verify the problem. Depending on the circumstances, SupplyRuns may offer a replacement, refund, or other appropriate resolution.
Do not send an item back until you receive return instructions from SupplyRuns.
Gifts
If an order was purchased as a gift, any approved refund will normally be issued to the original payment method used for the purchase. SupplyRuns does not currently issue gift credits or mailed gift certificates unless specifically stated otherwise.
Shipping returns
Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item, or another error for which SupplyRuns is responsible. Return instructions and the appropriate return address will be provided after a return is authorized.
Do not send returns to the SupplyRuns business address unless specifically instructed to do so. Some items may need to be returned directly to a supplier or fulfillment partner.
We recommend using a trackable shipping method for higher-value returns. SupplyRuns is not responsible for returned packages that are lost before they reach the designated return location.
Need help?
For questions about returns, refunds, exchanges, or damaged orders, contact SupplyRuns at admin@supplyruns.com. Please include your order number and a brief description of the issue so we can assist you as quickly as possible.